Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid onboarding
Paid training
Retirement plan with safe harbor match
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Flexible Schedule
Paid holidays
Hotel Room Discounts
Opportunities for career progression
Job Description
Stoney Creek Hospitality is a midsized hospitality management company that proudly oversees twelve limited-service hotels across the Midwest. Established in 1994 by visionary entrepreneur Jim Thompson, the company was founded on the principle of creating a unique lodging experience that combines the warm, inviting atmosphere of a 'cabin by the lake' with modern amenities tailored to enhance guest comfort throughout America's heartland. Stoney Creek has since evolved into a respected name in the hospitality industry, known for championing the success of individuals who share their passion for genuine, passionate hospitality. The company is dedicated to fostering both personal and professional... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Proficiency with hotel management and reservation software
- Strong communication skills both verbal and written
- Ability to multitask and stay organized in a fast-paced environment
- Ability to lift, carry, push, and pull up to 35 pounds
- Flexibility to work evenings, weekends, and holidays
- Commitment to delivering exceptional guest service
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service, hospitality, or front desk roles preferred
- Proficiency in using reservation systems and hotel management software
- Strong verbal and written communication skills
- Ability to work various shifts including evenings, weekends, and holidays
- Excellent organizational and multitasking skills
- Ability to handle challenging situations with diplomacy and tact
Job Duties
- Greet guests warmly and process check-ins
- Assist with guest check-outs and bill settlements
- Manage room reservations via phone, online, and in person
- Provide outstanding customer service by addressing guest inquiries and concerns
- Assign rooms considering guest preferences and availability
- Handle payments, process credit card transactions, and maintain billing accuracy
- Maintain control and security of room keys
- Monitor hotel security systems and respond to emergencies
- Assist guests with luggage, parking, and amenities
- Arrange transportation and make restaurant reservations as part of concierge services
- Keep the front desk area organized and maintain administrative tasks
- Handle cash transactions accurately and complete daily financial reports
- Adapt to various tasks and participate in department meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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