Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Day Shifts
Benefits
competitive salary
Annual review with increase potential
401k program with company match
Medical insurance
Dental Insurance
Vision Insurance
wellness benefits
Job Description
Arbor Lodging is a prominent hotel investment and management company with an expanding portfolio of properties throughout the United States, Mexico, and the Caribbean. Renowned for managing a diverse range of hotels, Arbor has forged trusted partnerships with leading global brands such as Marriott, Hilton, Hyatt, and IHG. This affiliation highlights Arbor's commitment to maintaining high standards of hospitality and operational excellence across its properties. The company fosters a culture that prioritizes people, leverages data to drive decisions, and is steadfastly results-oriented. Arbor’s proactive and holistic approach to service ensures that every guest interaction is welcoming, supportive, and memorable, embodying... Show More
Job Requirements
- High school diploma or equivalent
- Credit card handling experience preferred
- Hotel front desk experience preferred
- Experience with hotel reservations software preferred
- Outgoing and friendly demeanor
- Positive, upbeat demeanor
- Excellent written and verbal communication and organizational skills
- Team-oriented
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs on occasion
Job Qualifications
- High school diploma or equivalent
- Credit card handling experience preferred
- Hotel front desk experience preferred
- Experience with hotel reservations software preferred
- Outgoing and friendly demeanor, and willing to go the extra mile to ensure complete guest satisfaction
- Positive, upbeat demeanor
- Excellent written and verbal communication and organizational skills
- Team-oriented
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs on occasion
Job Duties
- Greet and check-in guests in a friendly manner
- Assist in taking reservations, pre-registrations, and room blocking
- Assist large groups upon arrival
- Assist guests in finding dining, shopping, and other hidden gems nearby
- Be the first to handle and resolve guest issues
- Process payments according to procedure
- Upsell additional facilities and services
- Perform all check-out tasks
- Ensure all cash, checks, and credit card balances at the end of each shift
- Answer questions and address guest needs and requests
- Communicate internally with other departments when necessary to resolve a guest concern or request
- Additional tasks may be assigned at any given time
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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