Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Disability insurance
employee discount
Flexible Schedule
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
KWB is a reputable hospitality company dedicated to providing exceptional service and memorable experiences to its guests. Known for its commitment to diversity and inclusion, KWB fosters a welcoming and respectful environment for both employees and guests alike. As an equal-opportunity employer, KWB ensures that all qualified candidates receive fair consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The company operates within the hotel industry, focusing on delivering quality accommodation and customer service to a varied clientele.
The Front Desk Agent role at KWB is a piv... Show More
The Front Desk Agent role at KWB is a piv... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year experience in a hotel or front desk role preferred
- excellent English communication skills
- ability to read, write and speak fluently
- basic computer proficiency
- capable of continuous movement and lifting up to 20 pounds
- responsible and comfortable working on feet
- maintain high standards of personal appearance and grooming
- ability to work flexible hours including nights, weekends and holidays
Job Qualifications
- high school diploma or equivalent (preferred)
- hotel experience: 1 year (preferred)
- front desk: 1 year (preferred)
- excellent English communication skills, both verbal and non-verbal
- working knowledge of Microsoft Word and Excel
- basic mathematical skills
- ability to multi-task in a busy environment
- flexibility to work nights, overnights, weekends and/or holidays
- knowledge of brand-specific Property Management System (preferred but not required)
Job Duties
- provide the highest quality of service to the customer at all times
- promptly and effectively deal with guest complaints and requests
- check guests in and out efficiently and in a friendly manner
- post guest charges and compute guest bills, collect payments and make change for hotel guests following all cash handling procedures
- handle guest mail and messages per established procedures
- be very knowledgeable of brand-specific rewards programs and promotions
- develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- take reservation requests efficiently
- answer switchboard in accordance with standards of proper telephone etiquette
- block rooms and handle special requests
- monitor room availability
- handle safe deposits by guests per established procedures
- keep lobby and desk area clean and presentable
- have a thorough knowledge of emergency and security procedures
- offer and properly handle requests for wake-up calls
- clean lobby, vending room, breakfast room, and back-office area
- occasionally work on laundry during down times adhering to standards
- open and close shift
- make cash drops
- ensure all credit cards, cash, and change fund are balanced throughout each shift
- inform management of any guest or systems-related complaints or problems
- communicate with incoming staff and management by logging pertinent information in the pass-on log
- keep maintenance informed of all maintenance needs
- must wear proper uniform at all times in accordance with the Standards of Appearance
- practice safety standards at all times
- be able to move luggage or packages weighing up to 40 lbs
- perform other duties as assigned by management, of which employee is capable of performing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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