Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Hotel Kansas City sets the benchmark for grand hospitality in the heart of the city, offering an unmatched guest experience since its grand opening in late 2020. Housed in the historic Kansas City Club Building, this esteemed hotel has rapidly gained recognition, including being named one of the "Best New Hotels in the World" by Travel + Leisure and securing the top spot as Kansas City's number one hotel on TripAdvisor. Its unique blend of Victorian-inspired design elements with modern amenities creates an inviting ambiance that caters to discerning travelers seeking both comfort and style. The hotel boasts 144 exquisitely... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a front desk or customer service role
- Excellent communication skills
- Basic computer proficiency
- Ability to handle multiple tasks simultaneously
- Professional and neat appearance
- Availability to work flexible shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or guest service role preferred
- Strong communication and interpersonal skills
- Basic computer skills and familiarity with reservation systems
- Ability to multitask and handle guest inquiries effectively
- Professional appearance and grooming
- Knowledge of local area, attractions, and hotel offerings
- Ability to work flexible hours including weekends and holidays
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- Report as scheduled and comply with uniform standards and appearance
- Comply with the companys prescribed safety and security policy, procedure and protocol
- Promote an atmosphere of goodwill and service during all guest interaction
- Answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
- Effectively sell the hotel through prescribed standards for booking reservations
- Stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts
- Pre-assign rooms taking consideration of special requests or needs
- Register guests and collect valid method of payment while maintaining accurate information on registration
- Prepare and explain charges at time of check out and finalize guest charges
- Transmit and receive messages to guests and other colleagues
- Keep an accurate accounting of all cash, credit card and credit transactions
- Post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc
- Deposit guest valuables in hotel safe or safety deposit box
- Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
- Assist with valet, shuttling guests, baggage handling due to business demands
- Perform other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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