Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Life
Paid Time Off
401k
Travel discount
Opportunity to grow
Job Description
Excel Hotel Group is a fully integrated property ownership, management, and development company that is experiencing exciting growth in the hospitality industry. Known for its family-driven culture, Excel Hotel Group prides itself on fostering a supportive and inclusive work environment that values team collaboration, career development, and guest satisfaction. The company manages a diverse portfolio of hotel properties, each dedicated to providing outstanding service and comfort to travelers and guests. With a growth-oriented mindset, Excel Hotel Group constantly invests in employee growth and promotes from within, offering ample opportunities for career advancement. The company is committed to diversity and equality... Show More
Job Requirements
- 1-2 years customer service experience
- ability to stand for 8 hours
- basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
Job Qualifications
- 1-2 years customer service experience
- ability to stand for 8 hours
- basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
Job Duties
- welcomes guests in a friendly, prompt and professional manner
- registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner and working at lobby bar as required
- up-sells rooms whenever possible to maximize hotel revenue
- accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank
- issues, controls and releases guest safe-deposit boxes
- communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- responds appropriately to guest complaints and makes appropriate service recovery gestures in order to ensure total guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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