Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Benefits
hourly wage
Paid Time Off
Employee Discounts
Career development opportunities
supportive work environment
Job Description
Highgate is a leading real estate investment and hospitality management company with a diverse portfolio spanning more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over $15 billion in assets under management and a 30-year track record of innovation, Highgate specializes in the development, planning, and management of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. The company stands out for its contemporary programming and advanced digital capabilities, including state-of-the-art revenue management tools designed to capitalize on evolving market trends and optimize asset value. Highgate's executive team is composed of seasoned hospitality... Show More
Job Requirements
- High school diploma or equivalent
- computer experience
- ability to communicate effectively both verbally and in writing
- customer service experience preferred
- ability to multitask and prioritize work
- regular attendance
- maintain personal grooming and wear proper uniform and nametag
- comply with hotel standards and policies
- ability to handle problems effectively
- ability to maintain confidentiality
- demonstrate initiative
- able to cross-train in other areas
Job Qualifications
- College course work in related field helpful
- experience in a hotel or related field preferred
- high school diploma or equivalent required
- computer experience required
- customer service experience preferred
- maintain a warm and friendly demeanor
- effective verbal and written communication skills
- ability to multitask and prioritize departmental functions
- approach all encounters in a friendly, courteous and service-oriented manner
- maintain regular attendance
- maintain high standards of personal appearance and grooming
- comply with hotel standards and regulations
- effective problem handling skills
- ability to understand and apply complex information
- ability to cross-train in other hotel areas
- maintain confidentiality of information
- show initiative including anticipating guest or operational needs
Job Duties
- Answer inquiries from guests regarding restaurants, transportation, entertainment
- follow all cash handling and credit policies
- be aware of all rates, packages and special promotions
- be familiar with all in-house groups
- be aware of closed out and restricted dates
- obtain necessary information when taking room reservations and follow rate-quoting scenario
- handle check-ins and checkouts in a friendly, efficient and courteous manner
- use proper two-way radio etiquette when communicating with employees
- operate all relevant aspects of the Front Desk computer system
- complete all tasks on the shift checklist in a timely and efficient manner
- perform bucket checks, room rate verification reports, and housekeeping reports
- balance and prepare paperwork for closing shift
- maintain and market promotions and guest programs
- maintain a clean work area
- assist guests with safe deposit boxes
- follow emergency procedures as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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