Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
The Hampton Inn & Suites Pueblo-Southgate is a renowned hotel known for its dedication to quality service and comfort. It is part of a distinguished chain of hotels famous for providing guests with an exceptional experience through well-maintained facilities, attentive staff, and an inviting atmosphere. Located conveniently in Pueblo-Southgate, this hotel caters to both business and leisure travelers, offering numerous amenities designed to enhance guests' stays. The Hampton Inn & Suites brand prides itself on upholding high standards for hospitality, ensuring that every visitor enjoys a memorable and comfortable visit.
The Front Desk Agent role at the Hampton... Show More
The Front Desk Agent role at the Hampton... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Demonstrate the ability to multi-task
- Demonstrate the ability to be detail oriented
- Demonstrate the ability to problem solve to effectively deal with internal and external customers
- Must have basic English verbal and written communication skills
- Must work well in stressful, high-pressure situations
- Basic math skills
- Must have the ability to obtain alcohol awareness certification as required by the State
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must meet the legal age to serve alcoholic beverages at select properties
Job Qualifications
- Experience in a hotel or a related field preferred
- Brand knowledge and experience preferred
Job Duties
- Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
- Maintain proper operation of the telephone switchboard
- Answer guest inquiries about hotel service, facilities, and hours of operation
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel
- Respond to guest requests in a timely and professional manner
- Maintain confidentiality and security of all guests and hotel information
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation
- Follow up to ensure completion and guest satisfaction
- Be aware of all rates, packages, and special promotions
- Be familiar with all in-house groups and high demand or restricted dates
- Take all necessary information when taking room reservations and follow rate quoting scenario
- Be knowledgeable of the front desk computer system
- Log and deliver packages, mail, and messages
- Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel
- Accurately complete the check-in and checkout process
- Use creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction
- Restock front desk area and supplies as required or assigned by immediate supervisor
- Ability to follow a checklist
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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