Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Rotating Shifts
Benefits
medical benefits after 60 days of employment
Premium holiday pay after 90 days
Paid floating holiday
401K matching after one year of employment
Employee Appreciation Program
Daily Pay
Job Description
Wurzak Hotel Group is a well-established hospitality company known for delivering exceptional guest experiences and maintaining high standards in their properties. The group operates multiple hotels, offering comfortable accommodations and outstanding service to travelers across various locations. One of their premier properties, HOME2 Suites Philadelphia Convention Center, is strategically located at 1200 Arch Street, right across from the vibrant Reading Terminal Market and just steps away from the Philadelphia Convention Center. This prime location makes it an ideal choice for both business and leisure travelers seeking convenience and quality accommodations in the heart of Philadelphia.
The Wurzak Hotel Group... Show More
The Wurzak Hotel Group... Show More
Job Requirements
- High school education or equivalent experience
- One to two years customer contact experience
- Ability to understand and provide friendly guest service
- Ability to process check-ins, check-outs, answer questions and resolve guest requests following policies and brand standards
- Ability to process guest bills and collect payments in compliance with cash handling and credit card policies
- Ability to compile facts and resolve basic issues
- Ability to follow policies and procedures
- Ability to operate computer, calculator, phone and other office equipment
- Attention to details with good organizational and time management skills
- Consistently professional attitude and behavior with effective listening and communication skills
- Ability to work in a fast-paced environment under pressure and handle changing priorities
- Ability to satisfy legal employment requirements
- Knowledge of hotel reservations PEP software preferred.
Job Qualifications
- High school education or equivalent experience
- One to two years of customer contact experience
- Guest service, basic accounting, and familiarity with hospitality industry practices preferred
- Ability to understand and provide friendly guest service
- Ability to correctly process check-ins and check-outs and resolve guest requests in compliance with policies and brand standards
- Ability to process guest bills and collect payments in compliance with cash handling and accounting policies
- Ability to compile facts/figures timely and resolve basic issues
- Ability to follow policies and procedures
- Ability to operate computer, calculator, phone and other office equipment
- Attention to detail with good organizational and time management skills
- Consistently professional attitude and effective communication skills
- Ability to work in a fast-paced environment and handle changing priorities
- Ability to satisfy legal employment requirements
- Knowledge of hotel reservations PEP software preferred.
Job Duties
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
- Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- Walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards when necessary
- Pre-register, block reservations and take same day and future reservations
- Cancel room reservations according to policies and procedures
- Ensure release of any company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
- Be on time and at work when scheduled and in proper uniform
- Perform special projects and other responsibilities as assigned
- Participate in task forces and committees as requested
- Maintain a consistent professional and positive attitude when communicating with guests and associates
- Ensure maintenance problems are promptly reported through proper channels
- Comply with all company policies and procedures
- Practice safe work habits and comply with sanitary, safety, security and emergency procedures
- Write shift reports including any incidents of theft, accidents or injuries when assigned
- Check with manager/supervisor before leaving work area
- Attend department meetings as scheduled
- Respond to guest requests, concerns and problems to ensure guest satisfaction
- Report any incidents of guest dissatisfaction or other matters of significance to management
- Perform any other tasks or duties as requested by management.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter