Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career Development
Job Description
Avion Hospitality is a forward-thinking hotel management company specializing in delivering exceptional guest experiences across its diverse portfolio of full-service and lifestyle properties. With a commitment to innovation, quality, and customer satisfaction, Avion Hospitality has built a reputation for excellence in the hospitality industry. The company prides itself on fostering a welcoming and supportive work environment for its associates, emphasizing development opportunities and a strong team culture centered on delivering memorable stays for all guests. Avion Hospitality’s hotels are strategically located in vibrant communities, offering guests access to premier amenities, local attractions, and personalized service that meets the needs of... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Positive and upbeat personality
- Ability to multi-task and be detail-oriented
- Strong problem-solving skills
- Clear communication skills
- Ability to make quick decisions
- Ability to work under pressure
- Effective workplace problem handling
- Good listening and clarifying skills
- Basic arithmetic skills
- Ability to read and write simple correspondence
- Logical thinking skills
- Operational knowledge of Microsoft Office
- Willingness to work varied schedule including evenings, nights, weekends, holidays
- Understanding of hotel products and guest services
- Ability to contribute to a positive work environment
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative actions quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at handling workplace problems including anticipating and solving issues
- Effective at listening, understanding, and clarifying issues raised by coworkers and guests
- Ability to work with financial information and basic arithmetic functions
- Ability to read, comprehend, and write simple instructions and short correspondence
- Ability to use logic to define problems, collect information, establish facts, draw conclusions, and interpret abstract variables
- Operational knowledge of Microsoft Office suite
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Understanding of hotel products and guest services
- Ability to participate in creation of an enjoyable work environment
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
- Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
- maintain a friendly and warm demeanor at all times
- Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
- Handle requests for information, mail and messages in an efficient and courteous manner
- Answer guest inquires about hotel service, facilities and hours of operation
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel
- Be aware of all rates, packages and special promotions
- Be familiar with all in house groups
- Be aware of closed out and restricted dates
- Obtain all necessary information when taking room reservations and follow rate quoting scenario
- Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
- Have knowledge of and assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly, efficient and courteous manner
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
- Use proper two-way radio etiquette at all times when communicating with other associates
- As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
- Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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