Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Job Description
Raines Co. is a well-established company with a rich history dating back to 1988. Originally founded as a family-owned business, it has since evolved into a fully integrated development, management, and investment company specializing in the hospitality industry. With a portfolio that includes ownership, operation, and development of some of the world’s leading hotel brands as well as unique boutique hotels, Raines Co. has cemented its place as a respected leader in the sector. The company takes pride in maintaining a family-oriented culture that values building strong relationships not only among its associates but also with its partners and the... Show More
Job Requirements
- experience in customer service, forward-facing, or other guest-related positions
- experience in the hospitality industry, hotels, restaurants or similar in various roles preferred
- proficient in microsoft 365 or similar computer applications
- minimum high school diploma, ged or equivalent
Job Qualifications
- experience in customer service, forward-facing, or other guest-related positions
- experience in the hospitality industry, hotels, restaurants or similar in various roles preferred
- proficient in microsoft 365 or similar computer applications
- minimum high school diploma, ged or equivalent
Job Duties
- ensures outstanding customer service at all times
- maintains a friendly, professional, cheerful, and courteous demeanor at all times
- accurately answers inquiries from potential guests and accepts hotel reservations
- consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
- uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- allocates rooms to expected arrivals after checking the guests preferences and special requests
- builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
- ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
- cross checks all billing instructions to ensure they are correctly updated
- handles group arrivals and pre-registers each guest
- ensures payments are made or on file for each guest and that billing is routed for groups correctly
- completes cash transactions and maintains full responsibility for personal bank
- ensures front desk log (book or system) is read and updated
- ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or mod
- assists all departments in servicing the guests especially during high volume periods
- attends meetings as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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