Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Standard Hours
Benefits
competitive base salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k Retirement Plan
Costco Membership
Bereavement leave
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a leading third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across the United States, from the beautiful islands of Hawaii to the vibrant tip of Florida. Known for managing a diverse portfolio of hotels, Springboard Hospitality prides itself on its strong company culture, innovation, and commitment to delivering exceptional hospitality experiences. The team consists of independent innovators, savvy storytellers, tech entrepreneurs, adventure-seekers, free-thinkers, and community leaders who all share a passion for hospitality and transforming properties and communities. Springboard’s mission revolves around creating memorable moments for guests, whether it is through... Show More
Job Requirements
- High school diploma or GED required
- minimum one year of related front desk experience
- proficiency in Microsoft Office and hotel management software preferred
- typing speed of 50 wpm or higher
- ability to communicate professionally both written and verbally
- service oriented with excellent customer service skills
- ability to multi-task and work under pressure
- strong interpersonal skills
- must follow company policies and safety procedures
- ability to work flexible shifts including some weekends and holidays
- travel as needed for hotel familiarization and training
Job Qualifications
- High school diploma or GED
- at least one year of prior front desk or related hospitality experience
- basic proficiency in Microsoft Office including Excel, PowerPoint, and Word
- typing speed of at least 50 words per minute
- excellent written and verbal communication skills
- bilingual fluency is a plus
- ability to multi-task and work under pressure
- customer service orientation
- professional demeanor
- knowledge of hotel management software such as OPERA preferred
- strong interpersonal and organizational skills
- basic arithmetic skills
- ability to maintain confidentiality and discretion
Job Duties
- Greet and register guests
- manage and modify reservations
- assist with hotel operator and concierge duties when required
- maintain up-to-date knowledge of hotel services and amenities
- pre-register and block reservations
- process guest check-ins and check-outs
- communicate hotel services and amenities to guests
- maintain guest history records
- handle VIP and upgraded accommodations
- resolve guest complaints
- maintain organized and clean front desk area
- manage assigned cash bank and ensure accuracy
- communicate shift priorities and follow-up items with team
- answer department phone calls with proper etiquette
- take and relay messages accurately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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