Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Career growth opportunities
flexible scheduling
PayActive earned wage access
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
401(k) with 4% match
Exclusive discounts on hotel and food
Job Description
The Front Desk Agent role at HVMG serves as the essential first point of contact for guests arriving at the hotel. This position requires a warm, professional demeanor to create a welcoming atmosphere by handling guest check-ins and check-outs efficiently, managing reservations, and responding to inquiries or concerns. As the front-facing representative of the hotel, the Front Desk Agent must offer informative assistance regarding hotel services and local attractions, ensuring a seamless guest experience from arrival through departure. Reporting to the Front Office Manager or Supervisor, the agent performs daily administrative and customer service duties critical to guest satisfaction and... Show More
Job Requirements
- Eligible to work in the United States
- Ability to read, write, and communicate effectively in English
- Ability to sit, stand, bend, kneel, and lift as required with or without reasonable accommodations
- Willingness to work flexible shifts including evenings, weekends, and holidays
- Commitment to upholding a warm, professional demeanor aligned with HVMG's Culture of Excellence
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel or customer service roles preferred
- Strong communication skills in English
- Ability to work flexible schedules including evenings, weekends, and holidays
- Proficiency in basic computer applications and reservation systems
- Demonstrated friendly and professional demeanor consistent with company culture
- Ability to multitask and manage time efficiently
Job Duties
- Provide a warm welcome and assistance to guests throughout their stay
- Check guests in and out accurately and efficiently
- Handle guest inquiries and provide detailed information about hotel services and local attractions
- Manage reservations and update guest information in the system
- Report daily activities and guest feedback to the Front Office Manager or Supervisor
- Maintain front desk organization and confidentiality of guest information
- Assist with problem resolution and guest concerns promptly to ensure satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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