Residence Inn Eagle

Front Desk Agent

Job Overview

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Work Schedule

Flexible
Weekend Shifts
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Benefits

Career growth opportunities
flexible scheduling
Payactive wage access
Paid Time Off
Paid holidays
Full healthcare benefits
401(k) with Company Match
hotel and food and beverage discounts

Job Description

HVMG, also known as Hilton Vacation Management Group, is a highly respected management company within the hospitality industry that prides itself on fostering a unique culture of excellence. With a nationwide portfolio of hotels, HVMG offers a dynamic and supportive work environment where career advancement is truly attainable. The company emphasizes a positive and professional workplace culture where every associate is valued and given the opportunity to succeed at any level of the organizational chart. Many of HVMG's leadership team members started in entry-level positions, showcasing the company's commitment to promoting from within and supporting professional growth.

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Job Requirements

  • eligible to work in the United States
  • ability to read, write and communicate effectively in English
  • ability to sit, stand, bend, kneel and lift as required, with or without reasonable accommodations
  • availability to work flexible schedules including evenings, weekends and holidays
  • a warm, professional demeanor that reflects HVMG's culture of excellence

Job Qualifications

  • high school diploma or equivalent
  • prior experience in hospitality or customer service is a plus
  • excellent verbal and written communication skills
  • strong interpersonal skills and a friendly demeanor
  • ability to multitask and work in a fast-paced environment
  • familiarity with reservation and front desk software is an advantage
  • professional appearance and attitude

Job Duties

  • greet and welcome guests warmly and professionally
  • check guests in and out efficiently
  • handle guest reservations and inquiries
  • provide information about hotel services and local attractions
  • address and resolve guest concerns promptly
  • coordinate with front office management and other departments
  • maintain a clean and organized front desk area

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location