Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Rewarding Work Culture
mentoring and training opportunities
Medical insurance
Dental Insurance
Vision Insurance
Complimentary stays at Four Seasons worldwide
Holiday and vacation pay
Complimentary employee meals
Uniform dry cleaning
Discounted parking
401K with company match
Job Description
Four Seasons Hotels and Resorts is a renowned global luxury hospitality company known for its dedication to providing exceptional guest experiences. Founded in 1960, Four Seasons has built a reputation as a leader in the luxury hotel sector, with properties in major cities and resort destinations worldwide. The company's philosophy centers on delivering personalized service, attention to detail, and creating memorable experiences that exceed guest expectations. This organizational commitment to excellence is powered by a passionate team of individuals who strive to improve themselves and treat others with respect and kindness. Employees at Four Seasons share a collective drive to... Show More
Job Requirements
- High school diploma or equivalent
- one plus years experience in luxury hotel or related customer service role
- excellent communication and interpersonal skills
- ability to work varied shifts including nights, weekends, and holidays
- strong problem-solving abilities
- cultural sensitivity and guest-centered approach
Job Qualifications
- One plus years experience working within a luxury hotel or similar environment is considered an asset
- excellent interpersonal skills and communication skills
- cross cultural sensitivity
- customer service orientation
- guest centricity and understanding the importance of guest preferences
Job Duties
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- assist guests with inquiries about hotel services, hours, personnel, events, and directions
- respond to guest requests in an accurate and timely manner through in-person and phone communication
- resolve guest complaints and seek opportunities to personalize service experiences
- support check-in and check-out processes
- provide local recommendations and information
- collaborate with front office team members to ensure seamless guest services
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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