Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $15.50
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life
short-term disability
Accident
Critical Illness
401k
Job Description
Heritage Companies is a distinguished hospitality group that embodies the rich culture, spirit, and traditions of New Mexico. Known for its deep roots in the community, Heritage Companies offers an exceptional work environment dedicated to enriching overall employee experiences. This company operates a range of hospitality venues including hotels, resorts, and restaurants, each reflecting the unique charm and heritage of New Mexico. Employees of Heritage Companies are granted exciting perks that distinguish the company, such as opportunities for professional growth, generous discounts on hotel room rates, spa services, and dining options at various restaurants throughout the state. These benefits underline... Show More
Job Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift/push/reach for/carry 25 plus pounds occasionally
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong interpersonal skills
- Excellent verbal communication skills
- Ability to multitask and maintain poise under pressure
- Proficiency with computer technology, including reservation management systems, point of sale systems, and Microsoft Office Suite
- Customer service oriented
- Friendly and warm demeanor
Job Duties
- Maintain high level of positive and professional approach with coworkers and guests
- Passionately deliver refined, seamless service while upholding the highest level of confidentiality for the safety and comfort of each guest
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc
- Assign guests to their rooms before arrival, communicating the care that is taken to make their stay comfortable and safe
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner
- Comply with safety and sanitation regulations and standards at all times
Job Qualifications
Experience
No experience required
Job Location
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