Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $15.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Life
short-term disability
Accident
Critical Illness
401k
Job Description
Heritage Companies represents the rich culture, spirit, and traditions of New Mexico, proudly offering an exceptional work environment that prioritizes the overall employee experience. Operating primarily in the hospitality sector, Heritage Companies delivers top-tier hotel and resort accommodations across New Mexico, and it stands out for its commitment to community values, employee growth, and memorable visitor experiences. The company owns and operates impressive properties, including hotels, resorts, and restaurants, providing guests with comfort, quality service, and unique local charm. Employees at Heritage Companies enjoy numerous perks, such as opportunities for growth within the company, generous discounts on hotel stays, spa... Show More
Job Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift/push/reach for/carry 25+ pounds occasionally
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Competent with computer technology including reservation management systems, point of sale systems, and Microsoft Office Suite
- Excellent verbal communication skills
- Ability to multitask and maintain poise under pressure
- Friendly and warm demeanor
- Strong interpersonal skills
Job Duties
- Maintain high level of positive and professional approach with coworkers and guests
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Assign guests to their rooms before arrival, communicating the care that is taken to make their stay comfortable and safe
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner
- Comply with safety and sanitation regulations and standards at all times
Job Qualifications
Experience
No experience required
Job Location
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