Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Job Description
Our hotel is a well-established hospitality provider committed to delivering exceptional guest experiences through outstanding service and attention to detail. As part of our dedication to hospitality excellence, we provide a welcoming environment where guests feel valued, comfortable, and cared for throughout their stay. With a strong focus on customer satisfaction and operational efficiency, our hotel continues to uphold high standards that set us apart in the competitive hotel industry. Our team works collaboratively to ensure each guest's needs are met with professionalism and friendliness. We believe that every interaction is an opportunity to create a lasting positive impression, fostering... Show More
Job Requirements
- Ability to stand for long periods of time
- Flexible schedule
- Multi tasking skills
- Ability to work in a fast-paced environment
- Strong communication skills
Job Qualifications
- Computer skills
- Fast learner ability
- Detail oriented
- Friendly and courteous
- Pleasant speaking voice
- Knowledge of hotel policies and procedures
- Ability to work in a team environment
Job Duties
- Completes daily duties and checklist to ensure the front desk operates smoothly
- Assists guests with their requests in an appropriate manner
- Handles guest's complaints in a positive manner
- Knows when to communicate guest complaints to the Supervisor/Manager on duty
- Make decisions that benefit the hotel and the hotel guests
- Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction
- Understands how a hotel and all the hotels departments operate
- Is able to work with a variety of people without any problems
- Is friendly and courteous towards guests and peers
- Has a pleasant speaking voice
- Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business
- Is able to anticipate guest needs
- Makes hotel reservations and notes special details
- Takes incoming calls and transfers to other departments accordingly
- Provides guests with accurate hotel facility information
- Handles Concierge duties when the Concierge is not on duty
- Gives proper pass on during shift change
- Monitors hotel room key inventory
- Ensures we get all keys back at check out
- Maintain all front desk logs for back up purposes
- Keeps front desk area cleaned and organized
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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