Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
Retirement Plan
Job Description
Hampton Inn & Suites Westford-Chelmsford is a renowned hotel that prides itself on delivering exceptional hospitality and comfort to its guests. Nestled in the vibrant Chelmsford area, this hotel is part of the esteemed Hampton Inns brand, known for its commitment to quality service and guest satisfaction. Hampton Inn & Suites Westford-Chelmsford offers a blend of convenience and comfort with modern amenities, ideal for both business travelers and tourists. With a reputation for welcoming guests in a friendly and professional manner, the hotel maintains high standards in every aspect of its operations, from accommodations to guest services. The hotel's dedication... Show More
Job Requirements
- High school graduate or general education degree ged
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- High school graduate or general education degree ged
- one year previous experience in a similar position in a hotel
- basic computer skills
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests
- maintain positive guest relations at all times
- maintain complete knowledge of all hotel features services hours of operation room rates special packages promotions daily house count and expected arrivals departures scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit payment method and input into system collect cash when designated
- direct bell person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor send and distribute guest faxes
- communicate pertinent guest information to designated departments personnel such as special requests amenity delivery
- resolve discrepancies on the room status report with housekeeping
- match the bucket check to in-house guest ledger report report discrepancies to manager
- process all check-outs
- process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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