Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Fort Lauderdale Pompano Beach Central is part of MCR, a prominent player in the hospitality industry as the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a substantial portfolio valued at 5.0 billion dollars, encompassing 148 premium-branded hotels with over 22,000 guestrooms spanning 37 states and 106 cities. With corporate offices located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR has built a nationwide presence through its workforce of more than 7,000 team members. It operates under well-known Marriott and Hilton brands alongside independent hotels, striving to provide exceptional service excellence and... Show More
Job Requirements
- must be 18 years of age or older
- experience in a hospitality, service, consumer-facing franchise or related field preferred
- must have a positive attitude and willingness to learn
- able to understand and follow established guidelines and procedures
- must work well in stressful, high-pressure situations
- effective at listening to, understanding, clarifying, and resolving concerns and issues
- must be able to convey information and ideas clearly
- must have a desire to serve all guests
- willing to work varied schedules including evenings, nights, weekends, and holidays
- arrive and clock in on time for every shift and clock out at scheduled times
- clock in and out for breaks as scheduled
- provide sufficient notice when calling out for a shift
- able to stand or remain stationary for 3-4 hours at a time
- able to type, operate office machinery, and handle objects and tools
- able to bend, stoop, crouch, lift and transport supplies up to 25 pounds
- able to inspect and observe details at close and long range
- able to lift packages or general office equipment occasionally
- able to read, write, understand, and communicate effectively in English
Job Qualifications
- experience in hospitality, service, consumer-facing franchise or related field preferred
- effective communication skills
- conflict resolution abilities
- hospitality and guest service orientation
- can-do attitude with willingness to learn
- ability to follow established guidelines and procedures
- ability to work well in high-pressure situations
- desire to serve all guests
- age 18 years or older
Job Duties
- greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- handle challenging guest situations with hospitality and urgency
- have strong knowledge of hotel facilities and amenities
- support all hotel events and groups
- answer calls with friendly service using approved greeting
- check guests in and out efficiently
- contact guests after check-in to ensure room satisfaction
- maintain up-to-date understanding of room rates and promotions
- receive and note all incoming mail as required
- keep workspaces clean and well-organized
- complete operational checklists accurately and on time
- submit accurate and timely shift handover reports
- wear clean, approved uniform and maintain professional grooming
- communicate clearly and professionally with team members
- collaborate to create welcoming environment and positive workplace
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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