Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training opportunities
Job Description
This position is for a Guest Services Agent at a reputable hotel committed to delivering exceptional guest service and financial profitability. The hotel industry demands a high level of professionalism and guest interaction, and this role is critical in shaping the guest experience from the moment they arrive until their departure. The establishment prides itself on its commitment to quality service, maintaining guest satisfaction, and fostering a welcoming atmosphere that encourages repeat visits and positive reviews. As a strategic part of the front desk team, the hotel emphasizes the importance of a friendly and professional demeanor, attention to detail, and... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Basic computer skills
- Ability to work flexible hours including weekends and holidays
- Strong communication skills
- Ability to handle cash and credit transactions
- Friendly and professional demeanor
- Ability to multitask and handle guest inquiries efficiently
Job Qualifications
- High school diploma or equivalent
- Customer service experience preferably in hospitality
- Ability to use computer systems and point-of-sale technology
- Strong communication and interpersonal skills
- Knowledge of local area and hotel services
- Ability to handle money accurately
- Problem-solving abilities
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room or has a bell person accompany them
- Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in:
Popular Cities
Similar Jobs