Front Desk Agent

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $19.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Employee assistance program

Supplemental benefits

401K Matching

Employee Discount Program

vacation

Sick Time

Job Description

The Front Desk Agent position is an essential role within the hospitality industry, primarily situated at hotels or lodging establishments where creating an outstanding guest experience is a priority. This role directly impacts guest satisfaction, brand perception, and the efficiency of daily hotel operations. Our hotel, renowned for its commitment to exceptional service and quality accommodations, is currently seeking a dedicated and personable Front Desk Agent to join our dynamic team. This is a full-time position offering a competitive hourly wage of $19, designed for individuals who thrive in customer-facing roles and enjoy working in a fast-paced environment.

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Job Requirements

High school diploma or equivalent
previous experience in hospitality or customer service preferred
proficiency in Microsoft Office
ability to manage financial transactions accurately
strong communication skills
ability to multitask and work in fast-paced environment
availability to work flexible hours including weekends and holidays
physical ability to stand or sit for extended periods and lift or carry items
adherence to hotel policies and safety procedures

Job Qualifications

Exceptional interpersonal and communication skills
high attention to detail and accuracy in handling guest records and financial transactions
strong multitasking and problem-solving abilities in a fast-paced environment
customer-focused mindset with a professional and approachable demeanor
collaborative attitude and ability to work effectively with other departments
adaptability to flexible scheduling including weekends and holidays
previous experience in hospitality, customer service, or a front desk role strongly preferred
proficiency in Microsoft Office
experience with property management systems (PMS) is a plus
demonstrated success in providing high-quality guest service in a dynamic environment
high school diploma or equivalent
coursework or degree in hospitality management or a related field preferred

Job Duties

Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay
manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management
respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions
process reservations, payments, and room assignments while maintaining accuracy and confidentiality
collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly
address and resolve guest concerns with professionalism and empathy to ensure a positive outcome
maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence
provide concierge support by recommending dining, entertainment, and transportation options
adhere to all hotel policies, safety, and security procedures
ability to perform job-related physical activities including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties
other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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