Front Desk Agent

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $13.75 - $17.50

Work Schedule

Weekend Shifts

Fixed Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Employee assistance program

401K Matching

Employee Discount Program

vacation

Sick Time

Job Description

DoubleTree Raleigh is part of the well-known DoubleTree by Hilton brand, which is recognized globally for delivering warm hospitality and exceptional guest experiences. As a prominent hotel in Raleigh, the establishment offers a comfortable and inviting environment for both business and leisure travelers. The hotel features modern amenities, attentive service, and a strategic location that appeals to various guests seeking quality accommodations. The DoubleTree brand is distinguished by its dedication to guest satisfaction and operational excellence, creating a welcoming atmosphere that encourages repeat visits and positive reviews.

The Front Desk Agent role at DoubleTree Raleigh is a pivotal position re... Show More

Job Requirements

High school diploma or equivalent
coursework or degree in hospitality management or related field preferred
successful completion of a background check
ability to perform physical job-related activities including standing or sitting for extended periods and lifting
punctuality
adaptability to flexible scheduling including weekends and holidays

Job Qualifications

Previous experience in hospitality or customer service preferred
proficiency in Microsoft Office
experience with property management systems is a plus
demonstrated success in providing high-quality guest service
exceptional interpersonal and communication skills
strong multitasking and problem-solving abilities
customer-focused mindset with a professional and approachable demeanor

Job Duties

Greet and welcome guests in a warm and professional manner
manage check-ins and check-outs accurately
respond promptly to guest inquiries via phone and in person
process reservations, payments, and room assignments
collaborate with housekeeping and maintenance teams
address and resolve guest concerns with professionalism and empathy
maintain a clean, organized, and professional front desk area

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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