Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
fitness center access
Employee assistance program
Job Description
Our hotel is a distinguished 605-room luxury convention center hotel situated prominently in the heart of downtown Oklahoma City. Positioned next to the iconic Paycom Center, home of the OKC Thunder, and the expansive Oklahoma Convention Center, our property enjoys a prime location across from the 70-acre Scissortail Park. This upscale hotel combines convenience with premium amenities designed to provide guests with an unmatched hospitality experience.
The hotel features an all-day dining outlet named Seltzer's Modern Diner, an entertainment-focused sports bar called OKC Tap House, a specialty restaurant Bob's Steak & Chop House, and a cozy coffee ... Show More
The hotel features an all-day dining outlet named Seltzer's Modern Diner, an entertainment-focused sports bar called OKC Tap House, a specialty restaurant Bob's Steak & Chop House, and a cozy coffee ... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous hotel front desk experience strongly preferred
- Previous cashiering experience preferred
- Ability to stand for entire shift
- Ability to communicate clearly and pleasantly in English
- Ability to input information accurately into computer systems
- Ability to work well under pressure and manage multiple tasks
- Ability to prioritize and organize work efficiently
- Must live within 50 miles of the hotel
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to stand for entire shift
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
- Must live within 50 miles of the hotel
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments and personnel
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department or personnel for resolving the situation
- Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features, services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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