PHP MILWAUKEE LLC

Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $17.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401(k) with Company Match
Paid Time Off
Paid holidays
hotel discounts

Job Description

Providence Hospitality Partners is a respected hospitality management company headquartered in Denver, Colorado, with its origins dating back to 2002. The company is well-regarded for its commitment to excellence in operating hotels that create exceptional guest experiences, maintain dedicated work environments for associates, and generate attractive returns for investors. Providence Hospitality Partners emphasizes a corporate culture that values teamwork, integrity, service excellence, and a harmonious work-life balance. The company actively supports each employee in achieving well-defined goals while fostering a proactive approach toward enhancing the wellbeing of local communities, embodying responsible corporate citizenship.

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Job Requirements

  • Prior experience in hospitality industry or equivalent preferred
  • ability to stand, walk, bend, and reach continually
  • ability to use hand and finger dexterity to operate keyboard and office equipment continually
  • ability to lift, push, or carry up to 25 lbs occasionally

Job Qualifications

  • Commitment to excellence and high standards
  • excellent written and oral communication skills
  • versatility and flexibility with a willingness to adapt to changing priorities
  • acute attention to detail
  • strong organizational, problem-solving, and analytical skills
  • ability to manage priorities and workflow
  • excellent customer service skills
  • ability to follow written and verbal instructions
  • professional appearance and demeanor
  • ability to communicate with people of various backgrounds
  • bilingual skills a plus

Job Duties

  • Greet guests and check them into hotel following established procedures
  • respond to guest questions in a courteous and professional manner
  • fulfill guests’ needs ensuring their stay is pleasurable
  • resolve guest problems or complaints utilizing best judgement
  • answer hotel internal and external phone calls and provide information
  • make and confirm reservations for future guests following procedures
  • check guests out of hotel following established procedures
  • maintain front desk area in a clean and orderly fashion
  • possess and maintain thorough knowledge of hotel and area attractions
  • complete all necessary paperwork and maintain files
  • perform clerical duties including filing, photocopying, faxing, and mailing
  • perform other related duties as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location