Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.50
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a distinguished hospitality establishment located near one of Southern California's busiest airports. Part of the Hilton Hotels & Resorts brand, DoubleTree offers guests a welcoming environment paired with exceptional service standards that reflect the brand's commitment to creating memorable guest experiences. As a part of Pacific Hospitality Group's portfolio, the hotel benefits from the owner/operator approach that emphasizes long-term growth, community involvement, and a family-focused culture. Pacific Hospitality Group, known for its principled entrepreneurship and integrity, fosters an environment where employees are not only team members but also valuable contributors to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication skills
- Ability to handle cash and credit transactions accurately
- Ability to multitask and prioritize duties
- Availability to work various shifts including weekends and holidays
- Proficiency in English
- Background check clearance
- Ability to remain calm and professional in stressful situations
Job Qualifications
- Guest service or customer service experience desired
- Excellent customer service and communication skills
- Ability to work with guests of various social, cultural, economic and educational backgrounds
- Attention to detail
- Problem-solving skills
- Ability to remain calm and alert during busy activity periods or emergencies
- Ability to speak, read, write and understand English
- Proficiency in another language a plus
Job Duties
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
- Provides information about hotel and hotel amenities
- Registers hotel guest by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures
- Issues door key cards
- Establishes guest credit by verifying credit cards or obtaining cash
- Seeks opportunities to maximize revenue
- Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger
- Collects accurate information and resolves conflicts
- Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations
- Communicates with other departments to fulfill guest needs
- Maintains hotel records by entering required room and guest account data into systems
- Performs all guest accounting functions according to hotel procedure
- Collects hotel revenue by entering services and charges, computing bills and obtaining payments
- Runs all necessary reports and balances paperwork
- Resolves guest complaints within scope of authority
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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