Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a prominent hospitality establishment renowned for delivering exceptional guest experiences in the vibrant Orange County area. Operated by Pacific Hospitality Group, a family-focused owner/operator, the hotel emphasizes long-term growth, integrity, and customer satisfaction. Pacific Hospitality Group partners with its team members to foster career growth and personal development, enriching lives by creating memorable moments for guests and giving back to the community. With a vision rooted in principled entrepreneurship, respect, and fulfillment, the group pursues sustainable value creation in all business efforts. At DoubleTree by Hilton Santa Ana-Orange County Airport, team... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Ability to handle multiple tasks simultaneously
- Strong interpersonal and communication skills
- Proficiency with computer systems and basic accounting functions
- Ability to maintain composure under pressure
- Reliable and punctual
- Flexible availability to work various shifts including evenings, weekends, and holidays
Job Qualifications
- Guest service or customer service experience desired
- Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction
- Requires attention to detail
- Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency situation
- Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests
- Proficiency in another language a plus
Job Duties
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
- Provides information about hotel and hotel amenities
- Registers hotel guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures
- Issues door key cards
- Establishes guest credit by verifying credit cards or obtaining cash
- Seeks opportunities to maximize revenue
- Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger
- Collects accurate information and resolves conflicts
- Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken
- Communicates with other departments to fulfill guest needs
- Maintains hotel records by entering required room and guest account data into systems
- Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate
- Collects hotel revenue by entering services and charges, computing bills and obtaining payments
- Runs all necessary reports and balances paperwork
- Resolves guest complaints within scope of authority
- otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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