Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training opportunities
Flexible Schedule
Job Description
This position is available at a well-established hotel known for its dedication to exceptional guest services and a welcoming atmosphere. The hotel is committed to providing a comfortable and enjoyable experience for every visitor, whether traveling for business or leisure. Featuring a range of amenities such as a pool, dining facilities, laundry services, and various room types tailored to meet diverse guest needs, the hotel ensures that each guest feels valued and well-cared-for throughout their stay. As a cornerstone of hospitality, the hotel prides itself on maintaining high service standards and fostering a positive, supportive work environment for its employees.Show More
Job Requirements
- high school diploma preferred
- one year related customer service work experience
- basic mathematical skills
- computer skills
- excellent interpersonal skills
- ability to speak read and write english
- knowledge of workplace safety procedures
Job Qualifications
- high school diploma preferred
- one year related customer service work experience
- basic mathematical skills
- computer skills
- excellent interpersonal skills
- ability to speak read and write english
- knowledge of workplace safety procedures
Job Duties
- act as the ambassador of the hotel providing information to guests on all aspects such as pool location hours of food and beverage facility laundry location and difference in room types
- review arriving reservations early in the shift checking for special requests vip guests and pre-assign rooms as necessary
- pre-register groups that have requested pre-registration
- count cash drawer at beginning and end of each shift prepare shift deposit accurately following standard procedures
- maintain complete understanding of all aspects of the pms cash register operation
- compare housekeepers report with the folio log at the beginning of the pm shift or when housekeeping is finished for the day
- enter all wakeup calls accurately record messages and receive mail for arriving and in-house guests
- record future reservations for any guest by phone or in person following all standard procedures
- handle all complaints efficiently and courteously taking immediate personal responsibility to correct problems or notifying supervisor or general manager
- post phone charges promptly post any charges incurred by guests during shift using standard procedures
- file folios reg cards and reservation cards as necessary complete shift checklist before end of shift
- maintain fresh coffee in the lobby at all times
- answer telephone efficiently and pleasantly within three rings transfer calls to proper extension
- maintain awareness of and report safety hazards or violations witnessed during duties
- perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter