Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Indigo Inn, located at 1 Maiden Ln in Charleston, SC, is a distinguished hotel property known for providing a warm, welcoming environment and exceptional guest services. Situated in the heart of Charleston, this hotel combines modern comfort with charming local character, offering guests an inviting place to stay, whether they are visiting for leisure or business. Indigo Inn prides itself on delivering outstanding hospitality through dedicated staff and well-maintained facilities, making each guest's experience memorable and enjoyable.
The hotel is currently seeking a Front Desk Agent who plays a crucial role in shaping guest experiences from the moment of ar... Show More
The hotel is currently seeking a Front Desk Agent who plays a crucial role in shaping guest experiences from the moment of ar... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
Job Qualifications
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift
- Follow established key control policy
- Ensure that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost & found articles accompanied by a completed lost & found report
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Performs all other duties as directed by immediate supervisor
- Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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