Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
Our establishment is a well-regarded hotel recognized for providing exceptional hospitality services and a warm, welcoming environment for all guests. As part of a reputable hotel group, we pride ourselves on offering quality accommodations, premium amenities, and excellent customer service to both leisure and business travelers. Our commitment to guest satisfaction and operational excellence has established us as a preferred destination in the hospitality industry. The hotel boasts a range of features designed to offer comfort and convenience, including well-appointed rooms, on-site dining options, and various guest services that enhance the overall stay experience. The team here values professionalism, teamwork,... Show More
Job Requirements
- High school education or equivalent experience
- Strong guest service skills
- Basic accounting knowledge
- Ability to operate computer, calculator, and phone
- Excellent communication skills
- Ability to multitask and manage time effectively
- Professional demeanor and ability to handle pressure
- Physical ability to stand and walk for extended periods
- Ability to lift up to 50 lbs
- Willingness to follow security and emergency procedures
Job Qualifications
- High school diploma or equivalent
- Strong guest service orientation
- Basic accounting skills
- Familiarity with hospitality industry practices
- Proficiency in computer operation and office equipment
- Excellent written and verbal communication skills
- Good organizational and time management skills
- Ability to remain calm and professional under pressure
Job Duties
- Greeting and check-in guests, clients, or customers in a friendly and professional manner
- Assisting with the check-in process and verifying reservations
- Providing necessary information about the facility's services, amenities, and policies
- Handling check-out procedures and processing payments accurately
- Issuing invoices or receipts as needed and resolving payment-related queries
- Answering incoming phone calls and directing them to appropriate departments
- Responding promptly and professionally to emails and inquiries
- Managing room or service reservations, cancellations, and modifications with accurate data entry
- Assisting guests with requests such as room changes, additional amenities, directions, and local recommendations
- Addressing and resolving guest complaints or concerns promptly and courteously
- Performing administrative duties like managing mail and packages, maintaining visitor logs, organizing files, and ensuring the front desk area is presentable
- Monitoring access to premises, issuing visitor badges or passes, and collaborating with security personnel as needed
- Handling cash transactions securely and reconciling cash drawers at the end of shifts
- Managing multiple tasks simultaneously including guest service, phone calls, inquiries, and administrative work
- Collaborating with housekeeping, maintenance, and management to ensure smooth operations
- Following established emergency response procedures and assisting guests and staff during emergencies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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