Front Desk Agent

Stockton, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $16.00 - $17.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

Highgate is a prominent real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management, spanning more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a rich 30-year legacy of innovation in the hospitality sector, Highgate is recognized for its forward-thinking approach, providing expert guidance through every phase of the property lifecycle, from initial planning and development to recapitalization and eventual disposition. The company boasts an impressive variety of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and advanced digital... Show More

Job Requirements

high school diploma or equivalent required
computer experience required
college course work in related field helpful
experience in a hotel or a related field preferred
customer services experience preferred
maintain a warm and friendly demeanor at all times
effective communication skills both verbally and written
ability to listen and clarify concerns
multitask and prioritize departmental functions
maintain regular attendance
maintain high standards of personal appearance and grooming
comply with hotel standards and regulations
effective problem handling and problem solving
ability to understand and apply complex information
ability to cross-train in other hotel related areas
maintain confidentiality
show initiative
perform other duties as requested by management

Job Qualifications

college course work in related field helpful
experience in a hotel or a related field preferred
high school diploma or equivalent required
computer experience required
customer services experience preferred
maintain a warm and friendly demeanor at all times
effective verbal and written communication skills
effective listening and problem-solving abilities
ability to multitask and prioritize departmental functions to meet deadlines
compliance with Highgate hotel standards
high standards of personal appearance and grooming
ability to follow hotel standards and regulations
problem identification and implementation of solutions
ability to understand and apply complex information
ability to cross-train in other hotel areas
ability to maintain confidentiality
ability to show initiative

Job Duties

answer inquiries from guests regarding restaurants, transportation, entertainment, etc
follow all cash handling and credit policies
be aware of all rates, packages and special promotions as listed in the red book
be familiar with all in-house groups
be aware of closed out and restricted dates
obtain all necessary information when taking room reservations and follow the rate-quoting scenario
handle check-ins and checkouts in a friendly, efficient and courteous manner
use proper two-way radio etiquette at all times when communicating with other employees
fully comprehend and be able to operate all relevant aspects of the front desk computer system
complete all tasks and duties on the shift checklist in a timely and efficient manner
complete a bucket check, room rate verification report, and housekeeping report
balance and prepare individual paperwork for closing of shift according to hotel standards
maintain and market promotions and guest programs
maintain a clean work area
assist guests with safe deposit boxes

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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