Front Desk Agent

Greeley, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K Savings Plan

volunteer opportunities

educational assistance

Travel Discounts

Job Description

Hilton Garden Inn Fort Collins is a distinguished hotel that forms part of the globally renowned Hilton brand, known for its exceptional hospitality and commitment to delivering outstanding guest experiences. This hotel caters to both business and leisure travelers, offering comfortable accommodations, modern amenities, and a welcoming environment. Positioned in the vibrant city of Fort Collins, the hotel benefits from the area’s dynamic mix of local culture, scenic beauty, and business activity, making it a preferred destination for visitors. Hilton Garden Inn prides itself on a service culture that values customer satisfaction, professional growth, and team collaboration, creating an enriching... Show More

Job Requirements

High school graduate or general education degree (GED)
One year previous experience in a similar position in a hotel
Basic computer skills required

Job Qualifications

High school diploma or equivalent
Experience in hotel front desk operations preferred
Strong customer service and communication skills
Ability to handle cash transactions accurately
Knowledge of hotel property management systems is a plus
Ability to work flexible hours including weekends and holidays
Proactive and detail-oriented
Ability to multitask in a fast-paced environment, Maintain professional telephone etiquette

Job Duties

Resolve guest complaints, ensuring guest satisfaction
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities
Obtain assigned bank and ensure accuracy of contracted monies
Keep bank secure at all times
Answer department telephone within 3 rings, using correct greeting and telephone etiquette
Process all guest check-ins
Verify registration card information with the guest
Obtain back-up information for guest credit/payment method and input into system
collect cash when designated
Direct Bell Person to escort guest and transport their luggage to the room
Handle overbooked or walked in guests
Accept and record wake-up call requests
Monitor, send and distribute guest faxes
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Resolve discrepancies on the room status report with Housekeeping
Match the bucket check to in-house guest ledger report
report discrepancies to Manager
Process all check-outs
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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