Front Desk Agent

Independence, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

competitive salary

Annual review with increase potential

401k program with company match

Medical insurance

Dental Insurance

Vision Insurance

wellness benefits

Job Description

Arbor Lodging is a premier hotel investment and management company that has built a reputable presence across the United States, Mexico, and the Caribbean. With a diverse and expanding portfolio, Arbor Lodging has been entrusted by many partners and is an approved manager for some of the leading hotel brands, including Marriott, Hilton, Hyatt, and IHG. The company is known for its people-focused, data-driven, and results-oriented culture that emphasizes proactive and holistic service. This ethos ensures guests feel genuinely welcomed and supported through every interaction during their stay.

Arbor Lodging's approach to hospitality fosters an environment where team members a... Show More

Job Requirements

High school diploma or equivalent
Experience with guest service or front desk operations preferred
Ability to handle credit card transactions accurately
Excellent communication skills
Ability to stand for long periods
Ability to work flexible shifts including weekends and holidays
Basic computer proficiency
Physical ability to lift up to 20 pounds
Strong problem-solving skills
Team player attitude

Job Qualifications

High school diploma or equivalent
Credit card handling experience preferred
Hotel front desk experience preferred
Experience with hotel reservations software preferred
Outgoing and friendly demeanor, and willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion

Job Duties

Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other hidden gems nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Perform all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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