Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Job Description
The hiring establishment is a hospitality-focused hotel dedicated to providing exceptional guest experiences through superior customer service and well-organized operations. As a prominent player in the hotel industry, this hotel prioritizes guest satisfaction by employing a courteous and professional team that values attention to detail and hospitality excellence. With a commitment to creating a welcoming environment, the hotel offers various amenities and services designed to enhance each guest's stay, ranging from comfortable accommodations to efficient concierge support. The hotel operates with a focus on high standards of cleanliness, safety, and security, ensuring an overall positive and safe environment for both... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or hospitality preferred
- strong communication skills
- proficient in Microsoft Office and hotel management software
- ability to multitask and prioritize
- excellent problem-solving skills
- flexibility to work shifts including evenings, weekends, and holidays
- professional appearance and demeanor
Job Qualifications
- high school diploma or equivalent
- some college coursework in hospitality or a related field is a plus
- previous experience in customer service, hospitality, or a front desk role preferred
- strong communication skills, both verbal and written
- proficient in Microsoft Office and hotel management software
- experience with property management systems is a plus
- ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- excellent problem-solving skills and a customer-focused attitude
- flexibility to work various shifts, including evenings, weekends, and holidays
- professional appearance and demeanor
Job Duties
- greet and welcome guests in a friendly and professional manner
- handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system
- answer phone calls, respond to inquiries, and provide information about the hotel's services, amenities, and local attractions
- manage reservations, including booking rooms, updating guest information, and processing payments
- address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction
- coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed
- maintain a clean and organized front desk area
- process guest payments, handle cash and credit transactions, and prepare necessary reports
- assist with concierge services, providing recommendations for dining, transportation, and activities
- follow all hotel policies and procedures, including safety and security protocols
- perform other duties as assigned by the Front Desk Supervisor or Manager
- other duties assigned by the Leader
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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