Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Flexible
Benefits
Marriott Employee Discounts Worldwide
Medical insurance
Dental Insurance
Vision Insurance
Company-Sponsored Life Insurance
short-term disability insurance
long-term disability insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee assistance program
Job Description
The Kessler Collection is a distinguished portfolio of luxury boutique hotels, unique restaurants, and exceptional experiences that set themselves apart with a distinctive Bohemian twist. Each property within the collection is a captivating destination featuring curated art, original music, distinctive architecture, and rich stories woven into the very fabric of the guest experience. These one-of-a-kind hotels are situated in coveted locations, appealing to travelers who seek inspiring and memorable stays. The Kessler Collection is more than a hospitality brand; it is a celebration of creativity, culture, and community, dedicated to creating spaces where guests feel both exhilarated and at home.<... Show More
Job Requirements
- Bachelor's degree in business or related training equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand/markets
- Ability to perform all front desk tasks and proficiently use job-related software and office equipment
- Ability to remain calm in various situations and use sound judgment
- Ability to read and interpret safety rules and procedural manuals
- Ability to demonstrate cash handling procedures and calculate figures such as discounts and percentages
- Strong written, verbal, and interpersonal skills
- Comprehensive knowledge of office equipment and property management systems
Job Qualifications
- Bachelor's degree in business or related training equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand/markets
- Student or graduate of hotel management preferred
- Strong written, verbal, and interpersonal skills
- Ability to use property management systems and office equipment proficiently
- Ability to remain calm and use sound judgment in various situations
- Ability to demonstrate cash handling and basic financial calculations
- Comprehensive knowledge of office equipment and property management systems
Job Duties
- Greet and interact with internal and external guests in a warm and friendly manner using professional and Kessler standard nomenclature
- Assist in housekeeping duties such as cleaning public areas and guest laundry
- Maintain the integrity of guests' privacy, including confidentiality of personal information and key control
- Process check-ins, check-outs, and room assignments
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed
- Post guest charges and payments, process no-shows, and adjust disputed charges
- Run daily reports and contingency lists
- Conduct bucket checks to ensure accuracy
- Verify rate codes and make appropriate adjustments on guest invoices
- Block and unblock rooms according to the hotel's needs
- Operate the telephone system, answering calls within three rings using proper etiquette
- Process and respond to wake-up calls
- Notify guests of messages and record them legibly
- Maintain knowledge of room types, hotel amenities, hours of operation, and local attractions
- Respond promptly to guest questions, concerns, and special requests and ensure satisfaction
- Log guest requests and concerns and communicate with relevant departments
- Solve problems proficiently
- Demonstrate effective sales techniques to upsell rooms, amenities, and products
- Maintain a neat and organized work area
- Protect company proprietary information and assets
- Maintain proficiency in all office equipment, property management systems, and access controls
- Comply with company policies and procedures
- Maintain professional appearance according to standards
- Follow safety and security procedures and report unsafe conditions
- Welcome and accommodate guests with disabilities
- Develop positive working relationships and support team goals
- Attend training and meetings
- Perform all other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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