Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $34.15
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
The Ritz-Carlton Residences Waikiki Beach is a premier luxury hotel located at 383 Kalaimoku Street in the heart of Waikiki, Hawaii. As part of the globally renowned Ritz-Carlton brand under Marriott International, this establishment is synonymous with exceptional service, refined elegance, and an unforgettable guest experience. The Ritz-Carlton Residences Waikiki Beach offers a sophisticated atmosphere where guests enjoy an exquisite blend of comfort, luxury, and the vibrant spirit of Hawaii. With over 100 award-winning hotels worldwide, The Ritz-Carlton is a global leader in luxury hospitality, celebrated for its commitment to excellence and meticulous attention to detail.
Joining The Ritz-Carlton Resid... Show More
Joining The Ritz-Carlton Resid... Show More
Job Requirements
- High school diploma or equivalent
- flexible availability
- Japanese speaking preferred
- related work experience at luxury hotels preferred
- ability to process guest payments accurately
- excellent customer service skills
- proficiency in handling guest inquiries and requests
- strong communication skills
- ability to work under pressure
- physical ability to stand, sit, walk for extended periods
- ability to move objects weighing 10 pounds or less
- ability to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- flexible availability
- Japanese speaking preferred
- related work experience at luxury hotels preferred
- proficient in guest service and hospitality practices
- strong communication and interpersonal skills
- ability to handle cash and payment processing accurately
- excellent problem-solving skills
- ability to maintain professionalism and confidentiality
- ability to work in a fast-paced environment
- teamwork and relationship-building skills
Job Duties
- Process all guest check-in and check-out records including reservation confirmation, room assignment, and key issuance and activation
- process all payment types including lodging charges, cash, checks, and credit or debit cards
- handle guest folios including queried charges or late check-outs
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with housekeeping department to ensure rooms are ready for guest arrival
- inform guests and visitors of parking procedures and direct bell attendants or service staff as needed
- provide guests with directions and information about the hotel and local areas of interest
- prepare daily reports including arrivals and departures, identify special requests, and verify report accuracy
- complete cashier and closing reports in the computer system
- collect personal and traveler’s checks from guests
- compute cash drawer at beginning and end of shift
- balance and deliver receipts according to accounting specifications
- comply with company safety and security policies and report accidents, injuries, and unsafe conditions to management
- follow company policies and procedures, maintain a neat and professional appearance, protect proprietary information and company assets
- greet and acknowledge all guests according to company standards
- anticipate and meet guest service needs
- assist guests with disabilities
- communicate clearly and professionally
- answer phones using proper protocol
- cultivate and maintain positive working relationships
- adhere to quality assurance expectations and standards
- stand, sit, or walk for extended periods
- move, lift, transport, push, pull, and place objects weighing 10 pounds or less without assistance
- perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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