Benchmark

Front Desk Agent

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.75 - $18.50
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays

Job Description

Pyramid Global Hospitality is a renowned leader in the hospitality industry, known for placing people first. The company prides itself on fostering a supportive, inclusive, and diverse work environment that nurtures employee growth, development, and well-being. Pyramid Global Hospitality operates over 230 properties worldwide, creating exceptional guest experiences by empowering its employees with continuous training and development opportunities. Their commitment to a People First culture is reflected not only in their employee benefits but also in their dedication to fostering meaningful relationships with their team members. The company offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs,... Show More

Job Requirements

  • High school diploma or equivalent
  • At least some experience in customer service or hospitality preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Proficiency with computer systems used for reservations and guest management
  • Flexibility to work various shifts including nights, weekends, and holidays
  • Ability to stand for extended periods during shifts

Job Qualifications

  • High school diploma or equivalent
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Job Duties

  • Check in/out guests ensuring proper credit is received
  • Process special requests made by guests and follow all processes and procedures as established for all requests
  • Perform cashier functions including posting of charges to individuals and groups and maintenance of cash receipts and hotel banks
  • Maintain house bank
  • Perform reservation functions including entering and updating group files
  • Act as a concierge by providing local entertainment to guests
  • Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.