Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $1.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
401(k)
401(k) matching
Paid Time Off
employee discount
Flexible Schedule
Job Description
Our hotel is a well-established and respected hospitality company that prides itself on providing exceptional service and a welcoming environment for guests and employees alike. With a strong commitment to fostering a progressive and inclusive workplace, our team is dedicated to delivering high-quality experiences that meet and exceed guest expectations. Our brand is known throughout the Gulf Coast region for its luxurious accommodations, attentive service, and adherence to high standards. We value the contributions each team member brings, fostering a respectful environment where growth and collaboration are encouraged. Situated in a prime location, our hotel caters to both leisure and... Show More
Job Requirements
- Work authorization required
- Flexible schedule required
- Able to stand, walk, and lift up to 50 pounds
- Ability to maintain professional appearance and attire
- Ability to respond to emergency situations
- Willingness to perform cleaning and maintenance tasks
- Ability to follow directions and fulfill obligations
- Availability to work evenings, weekends and holidays
Job Qualifications
- 1 year hospitality experience preferred
- Strong communication skills
- Professionalism and positive attitude
- Ability to handle guest complaints tactfully
- Proficiency with computer and software systems
- Knowledge of hotel policies and procedures
- Ability to work flexible schedules including evenings, weekends and holidays
- Dependability and reliability
- Strong interpersonal skills
- Ability to lift up to 50 pounds
Job Duties
- Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner
- Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation
- Compute bill, collect payment and make change for guests
- Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business
- Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings
- Maintain proficiency in all location computer and software systems
- Issue room keys, identify and explain room features to guests
- Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest
- Run reports of room availability/inventory management and guest accounts and post payments to guest folios
- Perform bookkeeping activities including running reports and posting payments to guest folios
- Respond to guest comments or complaints, referring customers to GM as necessary
- Contact housekeeping or maintenance staff when guests report problems
- Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner
- Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service
- Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit
- Work in laundry room area loading and unloading washers and dryers and folding linens
- Wear appropriate attire per the dress code
- Notify GM or Maintenance Support of any needed repairs
- May serve as Manager-on-Duty in GM and AGM absence
- May be asked to stay on site in the event of a catastrophe
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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