General Hotels Corporation logo

Front Desk Agent

Job Overview

briefcase

Employment Type

Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $14.00 - $17.00
clock

Work Schedule

Flexible
Day Shifts
Weekend Shifts

Job Description

General Hotels Corporation is a prominent hotel management company based in the Midwest, boasting over 60 years of experience in delivering exceptional hospitality. Recognized for its award-winning service and dedication to guest satisfaction, General Hotels Corporation has grown to become one of the largest hotel management firms in the region. Committed to enriching lives through top-tier hospitality, the company values its associates as key contributors to its ongoing success and fosters a culture of growth and promotion from within. With a focus on creating welcoming and comfortable environments, General Hotels Corporation consistently upholds high standards in cleanliness, service, and overall... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hospitality or customer service preferred
  • Proficiency with hotel front desk software
  • Basic math skills
  • Strong communication and interpersonal skills
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Ability to handle cash and credit card transactions accurately

Job Qualifications

  • Excellent customer service skills
  • Strong communication skills, both verbal and written
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy
  • Ability to work well under pressure
  • Proficiency in using hotel front desk software and equipment
  • Basic math skills
  • Flexibility to work different shifts, including weekends and holidays

Job Duties

  • Greeting guests as they arrive at the hotel
  • Checking guests in and out of the hotel
  • Answering phone calls and responding to emails
  • Assisting guests with any questions or concerns they may have
  • Maintaining accurate records of guest information and room assignments
  • Handling cash and credit card transactions
  • Providing information about hotel amenities and local attractions
  • Ensuring that the front desk area is clean and organized
  • Supporting the restaurant and bar area

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location