Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
competitive hourly wage
Employee Discounts
Retirement plan options
Professional development opportunities
flexible scheduling
Job Description
Our client is a reputable hotel operating in the hospitality industry, dedicated to delivering superior guest experiences in a welcoming and professional environment. This hotel prides itself on exceptional customer service and offers comfortable accommodations, modern amenities, and personalized services designed to meet and exceed guest expectations. Established in a vibrant location, the hotel attracts both business travelers and tourists, providing a convenient and hospitable stay experience. The establishment values professionalism, teamwork, and a guest-centric approach, creating an inviting atmosphere that encourages repeat visits and fosters guest loyalty.
The role of the Front Desk Agent is vital in ensurin... Show More
The role of the Front Desk Agent is vital in ensurin... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Experience using hotel management software and POS systems preferred
- Ability to communicate effectively with guests and team members
- Capacity to multitask and work in a fast-paced environment
- Ability to stand for extended periods
- Ability to lift and carry packages up to 25 pounds
- Willingness to work evenings, weekends, and holidays
- Strong problem-solving skills
Job Qualifications
- High school diploma or equivalent
- Associate's degree in Hospitality, Business, or related field preferred
- Experience in customer service or hospitality roles preferred
- Familiarity with hotel management software and POS systems preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Problem-solving skills to handle guest issues efficiently
- Knowledge of hotel amenities and local attractions
Job Duties
- Greet guests upon arrival in a friendly and professional manner
- Verify and process guest reservations ensuring all details are correct
- Assign rooms and provide room keys while explaining hotel amenities
- Handle guest check-out and process payments accurately
- Address guest inquiries and resolve complaints promptly
- Manage reservations and room availability using hotel management software
- Maintain cleanliness and organization of the front desk and lobby area
- Follow hotel security protocols and ensure guest safety
- Collaborate with housekeeping and maintenance to fulfill guest requests
- Assist with administrative tasks and participate in hotel meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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