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Commonwealth Hotels

Front Desk Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $17.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
exclusive discounts
professional growth
Jury duty leave
Bereavement leave

Job Description

Fairfield Inn and Suites Canton South is a distinguished hotel brand under the globally recognized Marriott umbrella, known for providing exceptional hospitality experiences in a supportive and friendly environment. Located conveniently just outside the city limits of Canton, Ohio, near the major interstate I-77, this hotel offers guests a quiet retreat close to key local attractions such as the Pro Football Hall of Fame, National First Ladies Library, and the scenic Amish country. In addition, it is near several major employers, including Timken, Marathon, and Freshmark, making it a preferred lodging choice for business travelers and tourists alike. This commitment... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer-facing roles preferred
  • Flexibility to work weekends and holidays
  • Ability to handle multiple tasks simultaneously
  • Strong communication and interpersonal skills
  • Familiarity with property management systems
  • Ability to resolve guest complaints calmly
  • Reliable and professional attitude

Job Qualifications

  • Previous experience in customer-facing roles such as hospitality retail or food service
  • Strong interpersonal skills
  • Familiarity with computer software systems especially property management systems
  • Experience handling guest complaints or conflicts
  • Ability to multitask including answering phones handling reservations and assisting guests
  • Hospitality or front desk experience preferred
  • High school diploma or equivalent
  • Experience in jobs with irregular hours including evening weekend or holiday shifts

Job Duties

  • Guest check-in and check-out
  • Reservations management
  • Customer service
  • Payment processing
  • Communication hub
  • Providing information
  • Problem-solving
  • Maintaining records
  • Promoting hotel services
  • Ensuring security

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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