Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
Affirmative action employer
potential career advancement
Job Description
Crestline Hotels & Resorts is a respected and well-established company in the hospitality industry, known for delivering exceptional service and memorable guest experiences across its portfolio of hotels and resorts. As an Equal Opportunity Employer and Affirmative Action Employer, Crestline Hotels & Resorts is dedicated to promoting diversity and inclusivity in the workplace, ensuring that all qualified applicants receive fair consideration regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. With a commitment to excellence and guest satisfaction, the company fosters a positive and engaging work environment where employees can... Show More
Job Requirements
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of all hotel features services hours of operation all room rates special packages and promotions daily house count and expected arrivals departures scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit payment method and input into system collect cash when designated
- direct bell person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor send and distribute guest faxes
- communicate pertinent guest information to designated departments personnel special requests amenity delivery
- resolve discrepancies on the room status report with housekeeping
- match the bucket check to in-house guest ledger report report discrepancies to manager
- process all check-outs
- process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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