Front Desk Agent

Houston, TX, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Professional development opportunities

team environment

Job Description

This job opportunity is with a hotel that prides itself on delivering exceptional guest experiences through attentive service and efficient operations. The hotel is a well-established establishment known for its commitment to hospitality excellence and guest satisfaction. Operating in a fast-paced environment, the hotel provides a dynamic workplace where teamwork and professionalism are highly valued. The employment type is typically full-time, with the possibility of varying schedules, including nights, weekends, and holidays, to align with hotel operational needs. Salary details are generally competitive within the hotel industry and commensurate with experience and skills.

The role in questi... Show More

Job Requirements

High school diploma or equivalent
Previous experience in front desk or customer service role preferred
Strong communication skills
Ability to work varying schedules including nights weekends and holidays
Basic computer knowledge
Attention to detail
Ability to work under pressure
Reliable and punctual

Job Qualifications

High school diploma or equivalent
Previous experience in front desk or customer service role preferred
Strong communication and interpersonal skills
Ability to work varying schedules including nights weekends and holidays
Basic computer proficiency especially in reservation or front office systems
Attention to detail and numerical accuracy
Team player with a positive attitude

Job Duties

Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system including all daily transactions and those which are not performed often
Accurately manage cash handling including receiving cash checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates discounts and how to handle each
Have working knowledge of reservations and procedures including how to take same day reservations should be able to take reservations in approximately 2 minutes know and follow cancellation procedures and relocation procedures when necessary

Job Location

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