TPG Hotels & Resorts logo

TPG Hotels & Resorts

Front Desk Agent

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $14.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts

Job Description

This esteemed establishment operates within the hospitality industry, primarily as a hotel that aims to provide exceptional service and comfort to guests. Renowned for maintaining high standards of customer service and operational excellence, the organization strives to create memorable experiences for all visitors. The front desk serves as a pivotal hub, linking guests with services, amenities, and support, making it an essential part of the overall guest journey. The hotel supports a diverse and dynamic workforce that values professionalism, efficiency, and hospitality. Employment positions here fit a range of schedules including full-time and part-time opportunities, offering competitive hourly compensation starting... Show More

Job Requirements

  • High school education or equivalent
  • experience in customer service or hospitality preferred
  • ability to operate computers and office equipment
  • strong communication skills
  • capacity to handle cash transactions securely
  • ability to work extended periods standing and occasionally lift up to 50 pounds
  • ability to multi-task effectively
  • willingness to collaborate with multiple departments
  • knowledge of emergency response procedures

Job Qualifications

  • High school education or equivalent
  • prior experience in customer service or hospitality preferred
  • basic accounting skills
  • excellent communication skills both written and verbal
  • proficiency with computers and office equipment
  • strong organizational and time management skills
  • ability to remain calm under pressure

Job Duties

  • Greeting and check-in guests in a professional manner
  • assisting with reservations, modifications, and cancellations
  • processing check-out and handling payments accurately
  • answering and directing phone calls and responding to emails
  • managing administrative tasks such as mail, packages, and visitor logs
  • monitoring security and access control procedures
  • handling cash transactions and reconciling at shift end
  • addressing guest requests and resolving complaints
  • collaborating with housekeeping, maintenance, and management teams
  • following emergency response protocols

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.