Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Benefits
Free parking
Free Meals
Starting pay of $17 per hour
full benefits
safe work environment
Career advancement opportunities
supportive team culture
Job Description
Severin Hotel, ideally located in the heart of downtown Indianapolis, is the city's longest-running luxury hotel and a beautifully restored piece of the city's history. This four-diamond property elegantly combines the grandeur and charm of the early 1900s with the modern amenities and superior service expected by today’s discerning travelers. Guests enjoy memorable experiences within walking distance to numerous leisure, business, and cultural attractions, making the Severin Hotel a destination that reflects both sophistication and comfort. The hotel is part of the Omni Hotels & Resorts family, a prestigious hospitality brand renowned for its commitment to exceptional guest service and... Show More
Job Requirements
- Ability to clearly and pleasantly communicate both verbally and in writing in English
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments and personnel
- Maintain confidentiality of all guests and hotel information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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