Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
COURTYARD ABILENE SW - Located at 4350 Ridgemont Dr., Abilene, TX 79606, this hotel is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio consisting of 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. With over 7,000 team members working under 9 Marriott brands, 8 Hilton brands, and independent hotels, the company prides itself on excellence in hospitality, innovative business practices, and a strong commitment to its guests and team members alike. MCR has offices in New York City, Dallas, Chicago, and... Show More
Job Requirements
- Minimum age of 18 years
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift
- Ability to clock in and out for breaks as scheduled
- Provide sufficient notice when calling out for scheduled shifts
- Ability to stand or remain stationary for long periods (3-4 hours)
- Ability to operate computers, phones, and office machinery
- Ability to bend, stoop, crouch, and lift up to 25 pounds
- Ability to inspect and visually observe details at close and long range
- Ability to communicate effectively in English
- Capability to perform essential job functions with reasonable accommodations if needed
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Strong desire to provide excellent hospitality and guest service
- Ability to work well under pressure and in high-stress situations
- Must be at least 18 years old
- Ability to convey information clearly and professionally
Job Duties
- Greet guests happily upon arrival and throughout their stay
- Use guests' names whenever possible
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology for role responsibilities
- Answer all incoming calls with friendly service using approved greeting
- Keep all areas clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with smiles and names if possible
- Complete all operational checklists accurately and on time
- Ensure shift handover reports are accurate and timely
- Wear clean, approved uniform with nametag at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to meet business and guest needs beyond traditional role
- Collaborate to create a welcoming environment and positive workplace
- Check in and check out guests efficiently
- Contact guests post check-in to ensure satisfaction
- Maintain up-to-date knowledge of room rates and promotions
- Receive and note all incoming mail as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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