Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned global hospitality company that operates a diverse portfolio of hotels, resorts, and vacation properties across the world. Known for its commitment to delivering exceptional guest experiences, Sonesta focuses on combining luxury, comfort, and personalized service to create memorable stays for travelers. The company prides itself on fostering a welcoming and inclusive environment, both for its guests and its employees, emphasizing a culture of respect, integrity, and teamwork. Sonesta provides various lodging options including full-service hotels, extended-stay suites, and boutique properties, catering to a wide range of customer needs from business travelers to vacationers. With a strong... Show More
Job Requirements
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver’s license
- frequent standing, bending, climbing, kneeling, and moving about the facility
- ability to carry, lift or pull items weighing up to 50 pounds
- frequent handling of objects and equipment
- standing for extended periods
- ability to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- experience in the extended stay industry preferred
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- ability to obtain ServSafe certification
- ability to obtain TIPS certification may be required
- valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones promptly and courteously
- accurately process all cash and credit card transactions including posting charges, completing reports, preparing deposits, and securing assigned bank
- maintain security of cash, credit card transactions, and guest information
- book guest reservations for individuals and groups, process cancellations and revisions, up-sell rooms to maximize revenue
- follow seasonal demand reservation strategy for room type and pricing
- promote teamwork and quality service through communication and coordination with other shifts and management
- service the shoppe and pour by ensuring guests receive offered products and services, comply with alcoholic beverage sales laws
- fulfill guest special requests and deliver guest services
- issue, control, and release guest safe-deposit boxes
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter