Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Paid Time Off
Employee Health Plan
competitive pay
Flexible Schedule
job training
supportive work environment
Career growth opportunities
Job Description
Perspective Hospitality is a distinguished company operating within the hospitality industry, known for providing exceptional hotel experiences to guests. With a commitment to quality service, guest satisfaction, and a friendly work environment, the company has established itself as a reputable and preferred employer for those seeking careers in hotel operations. Perspective Hospitality values professionalism, teamwork, and the continuous improvement of its services, making it an ideal place for hospitality professionals to grow and succeed.
The Front Desk Agent role at Perspective Hospitality is pivotal to the guest experience, serving as the first point of contact for visitors. This position invol... Show More
The Front Desk Agent role at Perspective Hospitality is pivotal to the guest experience, serving as the first point of contact for visitors. This position invol... Show More
Job Requirements
- High school diploma or equivalent (GED)
- previous front desk, reservations, concierge, bell desk, or night audit experience
- work authorization in the United States
- ability to work flexible shifts including morning, mid-evening, and evening
- strong communication skills
- customer service orientation
- attention to detail
- cash handling experience
Job Qualifications
- High school diploma or equivalent (GED)
- previous experience in front desk, reservations, concierge, bell desk, or night audit
- strong communication and customer service skills
- proficiency with front desk computer systems
- knowledge of hotel policies and local area
- ability to manage multiple tasks efficiently
- excellent organizational and problem-solving skills
- ability to work varied shifts including mornings, evenings, and weekends
Job Duties
- Greet, register, check out, and assist guests efficiently and courteously
- manage front desk computer operations for arrivals and departures
- maintain control of room keys and follow sign out procedures
- handle walk-ins, stay-over, and room charges accurately
- post charges to guests and manage master bills
- handle safe keys according to property procedures
- apply knowledge of room rates, packages, and discounts
- manage group arrivals and inform guests about hotel functions
- ensure no check-outs with balances due
- familiarize guests with hotel facilities
- maintain logbook and read memos
- manage cash drawer and report discrepancies
- communicate guest requests to housekeeping
- welcome return guests
- follow safety and emergency procedures
- attend front desk meetings
- conduct weekly key inventories
- manage telephone, mail, and message systems
- handle forms and vouchers
- fill out guest feedback forms and report
- coordinate with supervisors on hotel and front desk concerns
- understand operations of guest services, concierge, and reservations departments
- perform tasks as directed by front desk supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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