Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid training
Job Description
Hyatt Place Fort Worth is part of the globally recognized Hyatt Hotels Corporation, known for its commitment to providing exceptional hospitality experiences across its diverse portfolio of hotels and resorts. Hyatt Place specifically offers a unique blend of comfort and style, designed for today's travelers who seek convenience, quality, and service. Located in Fort Worth, this hotel exemplifies the Hyatt brand’s dedication to attentive service, modern amenities, and a welcoming atmosphere. Hyatt Place Fort Worth operates 24 hours a day, seven days a week, catering to a broad range of guests including business travelers, tourists, and families looking for a... Show More
Job Requirements
- High school diploma or equivalent
- ability to work various shifts including nights and weekends
- good physical condition to stand, walk, lift up to 50 lbs occasionally
- valid driver’s license and acceptable driving record
- willingness to be flexible with job duties
- ability to read, write and speak English fluently
- identification to establish identity
- authorization to work in the United States
- willingness to maintain grooming standards and wear uniform including name tag
- compliance with safety and company policies
- ability to use computer and software programs
- completion of chemical and blood borne pathogen training
Job Qualifications
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- effective communication skills
- ability to use hotel computer systems
- basic math skills
- problem-solving abilities
- friendly and professional demeanor
- knowledge of front desk operations and procedures
- ability to multitask and work in a fast-paced environment
- good organizational skills
- ability to handle cash and credit transactions
- valid driver’s license
- customer-oriented attitude
- fluency in English
Job Duties
- Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations
- give warm and sincere greetings
- check guests in and out efficiently and in a friendly manner using guest’s name at least twice
- anticipate guests’ needs and exceed their expectations
- give guests a fond farewell and thank and invite them back
- read, analyze, interpret and explain items such as common reports, guest folios, and emergency procedures
- compute basic mathematical calculations including adding, subtracting, multiplying and dividing
- handle guest registration, room assignments and room blocking including accommodating special requests whenever possible
- possess working knowledge of reservation procedures, cancellation and walk protocols
- follow correct check-in/check-out procedures
- answer telephones within three rings with a smile and assist or transfer calls as needed
- manage issued bank, count bank at beginning and end of shift, report all cash over/shorts to management, make cash drops in compliance with cash handling procedures
- comply with hotel and accounting procedures including credit card and check cashing
- ensure all credit cards and cash funds balance during shifts
- handle guest mail and messages
- process requests for wake-up calls and “do not disturb” requests
- operate hotel computer or property management system efficiently
- develop knowledge of hotel services, staff, hours, room locations, rates, amenities and local surroundings
- monitor room availability, sales strategies, discounts and frequent guest program benefits
- maintain cleanliness of the desk area and uphold overall hotel cleanliness standards
- forward lost and found inquiries to housekeeping
- ensure confidentiality and security of guest and hotel information
- report maintenance issues and complete work orders
- attend work punctually and follow attendance policies
- participate in daily pre-shift meetings
- communicate effectively with guests, team members and management
- respond to guest complaints professionally
- practice safety standards including use of wet floor signs and personal protective equipment
- transport guests in the hotel van when needed
- adhere to proper lifting and moving procedures
- maintain flexibility in job functions and perform assigned duties including redeployment
- manage par levels of guest and team member items
- wear uniform and name tag at all times
- maintain high standards of personal appearance and grooming
- minimize damage and waste by careful handling of equipment and supplies
- promote positive teamwork and morale
- comply with all company work rules, policies and complete necessary training
- possess fluency in English
- perform any other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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