Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Company paid life insurance
Paid Time Off
401(k) Plan
Employee assistance program
Job Description
InnVentures is a distinguished hospitality management company driven by an innovative and entrepreneurial spirit that fosters a culture of building high-performing teams to achieve outstanding results. With over 40 years of experience, InnVentures operates a diverse portfolio of more than 75 hotels across 20 plus states. These properties are managed for some of the Nation's largest Real Estate Investment Trusts (REITs) and private real estate owners, as well as a significant number of individual and family-owned hotels. This extensive experience has allowed InnVentures to develop proven management methods, expert development strategies, and revenue maximization techniques that have earned them a... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a guest-facing role
- Strong communication skills
- Ability to stand for extended periods
- Ability to lift 25 pounds
- Availability to work flexible hours including evenings, weekends and holidays
Job Qualifications
- Previous customer service experience in a guest-facing role in a fast-paced environment
- Strong verbal and written communication skills
- Ability to read, write, type and use basic technology
- Ability to stand for an entire shift
- Ability to lift at least 25 pounds
- Availability to work evenings, weekends and holidays
Job Duties
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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