Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.82 - $21.03
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The Pueblo of Sandia Resort and Casino, located in Albuquerque, NM, is a renowned resort destination that offers guests a memorable experience through its luxurious accommodations and exceptional service. This full-time position offers an hourly wage ranging from $16.82 to $21.03 and plays a vital role in ensuring guests receive outstanding hospitality from the moment they arrive. The resort is committed to principles of integrity, fairness, collaboration, communication, and recognizing performance excellence, fostering a work environment that supports the growth and success of its team members.
As a Front Desk Associate at the Pueblo of Sandia Resort, yo... Show More
As a Front Desk Associate at the Pueblo of Sandia Resort, yo... Show More
Job Requirements
- One year experience in customer service
- High school diploma or GED equivalent required
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
Job Qualifications
- One year experience in customer service
- High school diploma or GED equivalent required
- One year of hotel or call center experience preferred
- Bi-lingual preferred
- Knowledge of computers and Windows software
- Excellent customer service skills
- Excellent written and oral communication skills
- Basic mathematic skills
- Excellent organizational skills
Job Duties
- Provides all guests with friendly, courteous and timely service
- Greets, registers, and assigns rooms to guests on arrival
- Keeps records of room availability and guests' accounts
- Computes bills, collects payments, and makes change for guests
- Provides back up to reservations by making and confirming reservations
- Posts charges for rooms, food, liquor, or telephone calls, to guest accounts
- Transmits and receives messages
- Issues room keys
- Answers inquiries pertaining to Sandia Resort and Casino
- Deposits guests' valuables in hotel safes or safe-deposit boxes
- Stocks brochures at front desk
- Works collaboratively to deliver the highest degree of service to the guests, while maintain a professional friendly and approachable demeanor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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